Cancellation and Billing

Cancellation Policy

Cancellation windows vary by service type and fulfillment stage. Members should review item-specific timing and account notifications before confirming purchase.

Trust and compliance

Subscriptions

Members can manage recurring supplement subscriptions from account settings. Changes should be submitted before the next billing cycle or fulfillment window to avoid next-cycle charges.

Labs

Lab order cancellation may be limited after requisition release, partner-lab scheduling, or at-home kit shipment. Lab processing already completed is generally non-refundable.

Provider-reviewed care

If provider review or pharmacy fulfillment has started, cancellation options may be restricted. Eligibility review and clinical time already rendered may remain billable where permitted.

Support

For cancellation requests and policy questions, contact support through your account channel as soon as possible to confirm timeline and eligibility.

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